Privacy Policy menang29 — Member Personal Data Protection

1 What Data Do We Collect?

Menang29 collects your personal data only for legitimate purposes that are necessary to operate the platform and comply with applicable legal requirements. Our principle is simple: we do not collect more than what is needed.

1.1 Data You Provide Directly

When you register or use menang29 services, you provide us with the following information:

• Full name and chosen username
• Active email address and mobile phone number
• Date of birth for age verification (KYC)
• IC or passport number for identity verification
• Bank account details or payment method used
• Residential address for compliance purposes

1.2 Data Collected Automatically

While you browse and use the menang29 platform, our systems automatically record certain technical information to ensure a smooth and secure user experience:

• IP address and device information (device type, operating system, web browser)
• Session log data including login and logout times
• Game history, wagering records, and financial transactions
• Cookie data and similar tracking technologies (see Section 5)
• General geolocation information based on IP address

2 How Do We Use Your Data?

Personal data collected by menang29 is used exclusively for the following purposes. We do not use your data for any purpose outside the stated scope without obtaining your consent first.

For marketing communications, you may withdraw your consent at any time by updating your notification settings in your account or by contacting the menang29 support team. Withdrawing consent does not affect the use of your data for legitimate operational and compliance purposes.

3 Data Storage and Security

Menang29 takes comprehensive technical and organisational measures to protect member personal data from unauthorised access, disclosure, alteration, or destruction. The following are the layers of protection we employ:

• 256-bit SSL Encryption for all data transmitted between your device and menang29 servers.
• Data encryption at rest (at-rest encryption) for all personal data stored in our databases.
• Role-based access control — only authorised staff who require access may view member personal data.
• Two-factor authentication (2FA) for all administrative access to internal systems.
• Regular security audits by independent third parties to identify and address vulnerabilities.
• Automatic data backup at defined intervals to a secure, separate location.

Data Retention Period

Menang29 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements. Generally:

• Active account data: retained for as long as your account remains active.
• Financial transaction data: retained for a minimum of 5 years after the transaction for AML compliance.
• KYC and identity verification data: retained for the period required by applicable law.
• Customer support communication logs: retained for 2 years from the date of the last interaction.
• Marketing data: retained until you withdraw your consent.

4 Data Sharing with Third Parties

Menang29 does not sell, rent, or trade member personal data to any third party for their own commercial purposes. This is our absolute commitment.

However, in certain limited situations, menang29 may share data with trusted third parties as follows:

• Payment service providers — to process your deposits and withdrawals securely and efficiently.
• Identity verification service providers — to carry out KYC checks as required by law.
• Gaming platform technology providers — within the scope required to operate the games you choose.
• Statutory authorities and law enforcement — when required by law or a valid court order.
• Security consultants and auditors — within the scope of strict confidentiality agreements for platform security purposes.

All third parties that receive menang29 member data are bound by strict data processing agreements and must comply with data protection standards equal to or higher than those of menang29 itself.

5 Cookies and Tracking Technologies

The menang29 platform uses cookies and similar tracking technologies to enhance user experience, ensure session security, and understand how members use our platform.

Types of Cookies Used

• Essential Cookies: Required for the platform to function properly. Includes login session and security cookies. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language and display settings for a better user experience.
• Analytics Cookies: Help us understand how members interact with the platform so we can continue to improve it.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect the integrity of your account.

You may manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and performance of the menang29 platform.

6 Your Privacy Rights

As a menang29 member, you have the following rights regarding your personal data. We are committed to fulfilling all valid requests within a reasonable timeframe:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: In certain situations, you may request that we delete your personal data. However, this right is subject to our legal data retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your data under certain circumstances.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another platform.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it without affecting core services.

To exercise any of the rights above, please contact the menang29 customer support team. We will process your request within 30 business days of receipt. In complex cases, this period may be extended with appropriate notice.

7 Child Data Protection

Menang29 is a platform dedicated to adult users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your minor child has registered or provided personal data to menang29, please contact us immediately. We will take the following steps:

• Suspend the account immediately while an investigation is conducted.
• Delete all personal data associated with the account upon verification.
• Refund any relevant balance in accordance with established procedures.

8 Privacy Policy Amendments

Menang29 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our operational practices. All amendments take effect upon publication on the menang29 platform.

For amendments that are material and significantly affect your privacy rights, menang29 will:

• Display a clear notice on the platform's home page at least 7 days before the amendment takes effect.
• Send a notification to your registered email address.
• Display a new "updated" date at the top of this document.

Your continued use of the menang29 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

The current version of this Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions.

9 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how menang29 handles your personal data, our team is ready to assist you.

You may contact the menang29 Privacy & Data Protection team via:

• Email: [email protected] (response within 2 business days)
• Live Chat: Available 24 hours a day, 7 days a week via the menang29 platform
• FAQ Page: For frequently asked questions, please visit the FAQ section us

When contacting us regarding privacy, please include your account username and a brief description of your request or concern so we can process it more quickly and accurately.